Faq

How do I make a booking?

To make a booking we advise our clients to use our quick and easy booking system online. Simply choose your date and time of departure, as well as your destination using our online easy booking system and follow the steps to purchase your ticket. Or email info@easyalpy.com.

How do I make a last minute booking?

If you are hoping to travel in the next 24 hours you can still request a booking online, this will send us a booking request which we will reply to as quickly as possible with either a confirmed booking or an offer of what other possibilities we have if we can’t meet your request. If you are hoping to travel on the same day you will have to call our office to check availability and make a booking.

What information do I need to make a booking?

To make a booking we will need your flight details, including landing time at the airport and departure time for your return trip. For shared transfers, we will need to know the resort destination. For private transfers, will also need your accommodation details including full address in resort. In general, we require a mobile contact number and email address, plus all the basics like your name, the number of passengers travelling and if you need any child seats.

Can I buy my ticket at the Airport?

We are partnered with Geneva airport, so yes this is possible. You can find our stand to the left of the arrival exit, however if you wish to guarantee a seat we advise booking in advance online.

How do I pay for my transfer?

Payment must be made online at the time of the booking. You must pre-pay your ticket to secure it, this can be done at the time of booking online, you can also pay in person at our stand in the airport for last minute bookings.

Can I pay in cash?

Payment in cash is no longer acceptable, this has been acceptable in previous years however to ensure the transfer runs as smoothly as possible we do not accept cash payment. This is standard practice in the transfer industry.

Check out our terms and conditions for more detail on payment.

What is a shared transfer?

Check out our handy shared transfer page for more info.

What is a private transfer?

Check out our handy private transfer page for more info.

Do you offer a discount for repeat bookers?

We offer the lowest cost service in the locations we operate in, so do not give out discounts lightly. Please email our office to see if you qualify for any sort of discount.

Where are you located in Geneva airport?

You can find our desk opposite the UBS bank in the arrival floor. Simply walk to the left once you exit the arrival gate. Our desk is manned all year round and we’d be more than happy to answer your questions.

Do I need to bring my e-ticket?

We require all customers to have access to their e-ticket either via mobile or a printed copy, this way we can be more efficient in dealing with your transfer.

Can I make a change to my booking?

If you want to change your booking please give us more than 7 days notice. We do not charge any admin fee for amending bookings with this sort of notice, unless the update changes the price of a booking (for example passenger numbers).

Amendments and modifications to bookings should be made in writing via email to info@easyalpy.com.

Do you provide Baby and Booster Seats?

Yes we provide seats free of charge, we offer rear or front facing seats as well as booster seats, please ensure your requirements are indicated on the booking.

Do children and babies travel for free or at a discount?

As children and babies legally require a seat in a transfer for safety reasons you must book a seat for them, they are charged at the same rate as an adult for this reason. It is illegal for the child to travel in the lap of an adult.

What seat is suitable for my child?

If you are unsure whether our seats will be suitable for your child we recommend you bring your own to avoid any debate, just let us know on the booking. Here is our rough guide on which seat to choose for your children.

Infants:	Rear Facing –	Baby up to at least 15 months old depending on the child height and weight.
Toddlers:	Front Facing –	Weight of child between 9-18kg, depending on the child – 9 months to 4 years old.
Children:	Booster –	Until the child exceeds 135cm or reaches 12 years of age.

Luggage

What luggage can I bring with me?

Our standard luggage allowance is 2 pieces of luggage / equipment up until 15kg. If you believe you may have more luggage than this you may purchase extra luggage during the booking process. The rates are 1.50 euros for 15 – 30kg and 3.00 euros for 30kg+.

Can I bring any Ski and Snowboard Gear?

Yes! Skis and snowboards travel free of charge, but please ensure they weigh under 15kg and are indicated on the booking. We allow up to 1 set of skis or board (or ski/board bag) per passenger in addition to the standard allowance.

I left my personnel belongings on the bus, what can I do?

Please call or email our office and we will do our best to locate the lost item. To return lost items we offer a flat rate of postage back to the UK for a standard 80CHF charge which is payable in advance, please enquire directly for countries outside of the UK.

Before you book

How do I make a booking on your website?

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat.

Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

What information do I need in order to book?

I cannot find a route I want to book. What to do?

How do I pay for my transfer?

Can I book a transfer with more than one stop?

Before you travel

What luggage entitlement will I have?

Where will I meet the driver when I arrive?

What happens if I can’t locate my driver?

My group size has changed, can I choose another vehicle?

How long will the transfer take?

This is an faq menu item

Hendrerit in vulputate?

Duis autem vel eum iriure dolor?

Tincidunt ut laoreet dolore magna aliquam erat volutpat?

Molestie consequat, vel illum dolore eu feugiat?

Feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent ?